We first would like to apologise that you have received an incorrect item, as we can imagine that this is very disappointing. Our customer service team will be more than happy to get this resolved right away for you. Please contact Customerservices@b

We first would like to apologise that you have received an incorrect item, as we can imagine that this is very disappointing.&#xA0;Our customer service team will be more than happy to get this resolved right away for you.&#xA0;Please contact <a data-fr-linked="true" href="mailto:Customerservices@bsimerch.com">Customerservices@bsimerch.com</a>&#xA0;Please ensure that your email includes your order number and a photo of the incorrect item(s) are provided, thank you.&#xA0;As soon as we receive this email we will investigate this further and get back to you with a resolution within 3 working days.<div data-block="true" data-editor="f5tes" data-offset-key="dsulq-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you have any further questions regarding our returns process and policies please refer to our &apos;Returns&apos; section for more information.&#xA0;</div>

I have received the wrong order

We would first like to apologise that you have received a damaged item as this is never the experience we want you to have!. In such instances, please email our customer support team Customerservices@bsimerch.com and include a clear photo of the dama

We would first like to apologise that you have received a damaged item as this is never the experience we want you to have!&#xA0;In such instances, please email our customer support team <a data-fr-linked="true" href="mailto:Customerservices@bsimerch.com">Customerservices@bsimerch.com</a> and include a clear photo of the damaged item, as well as your order number.&#xA0;We will then investigate this and one of our Customer Service team members will get back to you within 3 working days with a resolution.&#xA0;

My order has arrived damaged

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